Answers to the most common questions about claims, Rank Boxes, billing, and rankings.
Search, verify identity, and complete your RankBox claim.
Verification protects athlete identity on the platform.
Paid claims are approved automatically; shipping follows fulfillment queue.
Manage Verified, Compete, and Elite plans.
HoopScore and scoped city/state/national rankings.
Composite performance score across seven pillars.
Parent controls for athletes under 13.
Upload film, enter stats, coach approval.
Password reset, roles, and multi-child accounts.
Reach our support team directly.
Can't find what you need?
Our team responds within 2–3 business days.