Refund Policy
Last Updated: March 24, 2026
1. Print-on-Demand Products
All physical products sold on Hoop Verified are made to order (print-on-demand). Because each item is custom-produced specifically for your order, we are unable to accept returns or exchanges for the following reasons:
- Change of mind
- Sizing preference
- Color preference
- No longer wanted
2. Eligible Returns
We will provide a replacement or refund only if your item:
- Arrives defective (manufacturing defect, print error, material flaw)
- Arrives damaged during shipping
- Is materially different from what was ordered (wrong item, wrong size shipped, etc.)
3. How to Request a Return or Replacement
- Contact us at support@sportsverified.com within 7 days of delivery
- Include your order number and a clear photo of the defective or incorrect item
- Our team will review your request within 3 business days
- If approved, we will issue a replacement or full refund to your original payment method
4. Refund Processing
Approved refunds will be processed within 5–10 business days. Refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to reflect the refund.
5. Non-Refundable Items
- Virtual currency (Coins) — all purchases are final and non-refundable
- Digital collectibles and card packs — all sales are final
- Subscription fees — governed by the applicable subscription terms
6. Contact Us
For questions about returns or refunds: